At Omgiiegh Group PTY Ltd (T/A Omgiiegh Branding),

we strive to ensure you’re satisfied with your promotional products, corporate gifts, and consultation services. This Refund Policy outlines your rights and our processes for returns, refunds, exchanges, and credits. Please read it carefully before making a purchase. For any questions or refund requests, contact us at support@omgiiegh.co.za.

1. Promotional Products and Corporate Gifts

We stand by the quality of our products. Here’s how returns and refunds work:

• Defective or Damaged Items If a product supplied by Omgiiegh Branding is found to be defective and/or covered under warranty, you must notify us within three (3) days from the date of receipt so that we can send it back to the supplier and replace it. Report the issue to us at support@omgiiegh.co.za Return the item in its original condition. We encourage you to report defects as soon as possible to ensure a swift resolution.

• Change of Mind or Dissatisfaction (Non-Defective Items) For purchases of unbranded non-defective items, we offer an optional return policy: You may request an exchange or store credit within 5 days of delivery. A 25% restocking fee applies to change-of-mind returns. Items must be unused, in their original packaging, and in the same condition as received. Return shipping costs are your responsibility. Note: This does not apply to defective items and it does not apply to branded items.

• Online Purchases or Direct Marketing If you bought online or through direct marketing (e.g., unsolicited calls or emails): You may cancel within 7 days (online) or 5 days (direct marketing) of delivery and receive a full refund, no questions asked, as required by law. Return the item unused and in its original packaging. You’ll cover return shipping unless the item is defective. Contact us within the cooling-off period to initiate the process.

2. Consultation Services

Our paid consultations are designed to deliver value and expertise. Here’s our policy:

• Cancellations by You Consultation fees are non-refundable if you cancel. However, you may postpone your session with at least 24 hours’ notice to support@omgiiegh.co.za. We’ll work with you to reschedule at a convenient time.

• Our Commitment If we fail to deliver the consultation as agreed (e.g., cancellation on our part or failure to provide the service with reasonable care and skill), you’re entitled to a full refund or a rescheduled session, per South African consumer law.

3. How to Request a Refund, Exchange, or Credit

• Step 1: Email us at support@omgiiegh.co.za with your order number, a description of the issue, and your preferred resolution (refund, exchange, credit, or repair).

• Step 2: For physical items, we’ll provide return instructions if applicable.

• Step 3: We’ll process your request within 14business days of receiving your email or returned item (whichever applies). Refunds will be issued to your original payment method.

4. Important Notes

• Non-Refundable Items: Unless defective or covered by a cooling-off period, custom-made promotional products or corporate gifts are non-refundable once production begins, as they’re tailored to your specifications.

• Legal Rights: This policy complies with the South African Consumer Protection Act and Electronic Communications and Transactions Act. Your statutory rights are not affected, including the right to safe, quality goods and services.

5. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Omgiiegh Group PTY Ltd Email: support@omgiiegh.co.za Phone: 011 549 5876 Website: www.omgiiegh.co.za